iMethods Jobs

PACS Systems Analyst
Jacksonville, FL

Employment Type: Consultant

Specialty: Cerner

Job ID : 31090

Updated: 5/28/2013

iMethods is currently seeking a PACS Systems Analyst for a consulting role with one of our hospital clients in Jacksonville, FL.


General Description:


Responsible for identifying, evaluating, analyzing, and recommending changes in support of assigned applications / systems, including ongoing production maintenance and troubleshooting. Supports the planning, design, development, build and/or configuration of supported applications / systems; leads and/or coordinates conversions, application / system testing and documentation of system procedures; participates and provides input in training design and development and assists in training execution related to assigned projects; provides go-live support, and serves as primary point of contact for on-going production maintenance/support and troubleshooting.



  • Coordinating with System Administrator and operational support personnel as needed (DBAs, Integration Analysts, Network Analysts, etc.) for application/system patches, updates and upgrades.
  • Regular monitoring of vendor sites, attendance at vendor conferences and user group meetings to stay current with new application functionality and enhancements.
  • Assist and coordinate interface maintenance and support.
  • Routine communication with department directors, managers, system managers and end-users regarding application/system issues, status of projects, and resolutions to troubleshooting problems.
  • Developing and revising project plans for assigned projects and associated project management responsibilities including creating and maintaining projects in PPM, logging project time in PPM, and providing regular status updates.
  • Assume leadership role in providing guidance and direction for the design and implementation of applications / systems.
  • Facilitate and document current state assessments and future state design activities in support of assigned projects.
  • On call support (support calendar defined by Group or application suite, pager required).
  • Ensuring the integrity, integration and stability of production system.
  • Formulating system scope and objectives to develop or modify complex system designs.
  • Daily checklist for servers, services, log files, backups, scheduled SQL jobs, scheduled tasks, CPU usage, monitor space, transaction logs etc.
  • Ensure coordination and documentation of hardware and software support and upgrades (servers, SQL, Citrix servers, VM Ware, desktop, network, telecommunication, SAN storage, internet application, remote users).
  • Working closely with IT resources during upgrades and issue resolutions.
  • Troubleshoot application, process and technical issues. Identify required resources and coordinate all efforts until issue is resolved. Complete documentation as needed.
  • Coordinate and complete tasks during unplanned downtimes including system maintenance.
  • Support training of IS staff and end-users as needed.
  • Direct and coordinate communication, including notification to application teams and departmental super-users and key stakeholders of scheduled and unscheduled downtimes, vendor communication, and staff communication.
  • Daily communication with key business process owners and departmental system support staff.
  • Explaining technical and software concepts to non-IS staff.
  • Stay current with new application functionality and enhancements.
  • Consult vendor support sites, discussion forums, and other sources to identify leading practices for problem resolution.
  • Utilize vendor support site to log issues for assistance in resolution; Coordinate with Group Manger and System.
  • Administrators and customer departments to implement recommended solutions.
  • Other duties as assigned.


Key Responsibilities:


  • Design, develop and manage an implementation approach through use of standard project management tools such as work plans, change management tools and issues tracking.
  • Analyze user problems, determine and recommend optimum resolution based on system capabilities and user’s needs.
  • Consult vendor support sites, discussion forums, and other sources to identify leading practices for implementation of systems.
  • Consult with department on enhancements to ensure integration within the existing environment.
  • Participate in design, build, test, troubleshooting and conversions.
  • Assume project lead responsibilities.
  • Plan, direct, develop, and coordinate the detailed process flow, design, implementation, performance management, and documentation of software and hardware implementation.
  • Coordinate and consult with end user departments to determine activities and business functions of their departments.
  • Determine requirements for system software, hardware, interfaces, and application integration.
  • Develop project plans with system specifications based on defined requirements.
  • Formulate and/or define project scope and system objectives through research and fact finding of internal, external and independent sources.
  • Serve as technical leader to plan, coordinate, and develop a comprehensive implementation plan for specific aspects and components of project integration.
  • Develop the project plan, including definition and assignment of project tasks to team members. Establish time lines and project milestones. Monitor progress to ensure compliance with project requirements. Report project status and updates to manger and/or the Project Management Office (PMO).
  • Serve as leader for technical, programming, support, vendor, and end user staff to determine system requirements, resource requirements, utilization, installation, implementation, and communication plans.
  • Install and implement complex software, hardware, interfaces, and upgrades in a multiple user, networked and integrated computer environment.
  • Coordinate and manage systems monitoring and performance enhancement activities to ensure optimal system performance and standards.
  • Establish service level agreement metrics for supported systems based on identified objectives to meet quality standards
  • Provide application expertise during planning and design.
  • Develop and maintain test plans and scripts in HP Quality Center.
  • Work closely with Manager to manage vendor resources.
  • Coordinate department testing efforts and communicate on a regular basis with customer.
  • Mentor other System Analysts and assisting other Systems Analysts with more complex and difficult assignments.
  • Identify and document current and future state analysis.
  • Coordinate and document hardware and software installations.
  • Other duties as assigned.
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